Slang
Revolutionize restaurant calls: book, answer, and interact seamlessly.
Key Takeaways
- What it is
- Revolutionize restaurant calls: book, answer, and interact seamlessly.
- Best for
- 24/7 Call Answering
- Real-Time Response
- Reservation Management
- Rating
- 4.6/5
What is Slang?
Slang is a cutting-edge voice AI platform designed specifically for the restaurant industry. It aims to transform how restaurants manage their phone interactions, offering a digital phone concierge that handles tasks such as answering questions, taking reservations, and interacting with callers seamlessly. This tool ensures that every call is answered intelligently, enhancing customer service and operational efficiency.
Slang stands out as the premier AI voice tool tailored for the restaurant industry, offering not just automation but a customizable and customer-friendly communication assistant. Its ability to handle diverse accents and provide real-time responses sets it apart from generic automated systems.
Slang excels in enhancing operational efficiency and customer satisfaction in the restaurant industry. Its tailor-made design for handling calls, coupled with powerful customization and analytics features, makes it an indispensable tool for modern restaurants aiming to optimize their communication strategy and improve overall service delivery.
Who is Using Slang?
High-Volume Restaurants
Utilizing Slang to manage large numbers of incoming calls efficiently.
Fine Dining Establishments
Offering refined customer service by ensuring all calls are handled professionally.
Casual Dining Spots
Enhancing customer experience by reducing on-hold times and managing reservations effectively.
Chain Restaurants
Leveraging Slang across multiple locations for consistent customer service.
Uncommon Use Cases
Used by restaurant groups to gather customer feedback via phone surveys; Implemented in ghost kitchens for streamlined order confirmations.
Key Features
Rating Breakdown
Pricing Plans
Free Trial
- Experience Slang with a free demo to see its capabilities in action
Subscription Plans
- Tailored plans based on call volume and specific features required
Which Slang plan should you pick?
Start with Core for essential reservation and call handling, upgrade to Premium for advanced routing, alerts, texting, Spanish support, and Smart Inbox, or choose Enterprise for custom workflows and multi-location reporting.
Core
Good for smaller teams or early-growth restaurants that need reservation management, call recordings, integrations, VIP handling, and guest insights.
Premium
Good for restaurants needing custom branding, cross-location reservation suggestions, real-time alerts, AI texting, Spanish support, and Smart Inbox.
Enterprise
Good for multi-location operators needing custom workflows, advanced reporting, dashboards, and SLA-backed support.
Slang Use Cases
Automate restaurant reservations
Guests call Slang AI, which identifies their needs, checks availability, and books directly into the reservation platform.
Outcome: Reservations are captured without staff manually answering or entering every call.
Answer guest questions
Slang AI responds to questions about hours, directions, menus, promotions, allergy information, policies, and parking.
Outcome: Guests receive immediate answers around the clock.
Capture private-event leads
Slang AI collects private-event inquiries and automatically populates Tripleseat with lead information.
Outcome: High-value event opportunities are routed into the events team’s workflow.
Route urgent guest issues
Restaurants configure alerts and routing for complaints, lost items, VIPs, private dining, and other priority topics.
Outcome: Staff can respond faster to issues requiring human attention.
Support Spanish-speaking callers
The bilingual concierge detects Spanish and handles reservation conversations in Spanish.
Outcome: Spanish-speaking guests can receive service without being transferred to busy hosts.
Workflow Ideas with Slang
Automated reservation booking
- 1Guest calls the restaurant
- 2Slang AI identifies party size, date, time, and special requests
- 3Slang AI checks availability and confirms the reservation in the reservation platform
Private-event lead capture
- 1Guest calls with a private-event inquiry
- 2Slang AI collects the relevant event details
- 3The Tripleseat integration creates the event lead and routes it to the appropriate team
Priority guest follow-up
- 1Slang AI identifies a complaint, lost item, VIP request, or other priority topic
- 2The system tags and prioritizes the interaction in Smart Inbox
- 3Staff receive an alert and follow up with the guest
How Slang fits into your stack
Custom Voice Options
Choose from a variety of voice tones and sounds to match your brand's style.
Real-Time Analytics
Integrates with management systems to provide insights into call handling efficiency.
Flexible API
Allows for further customization and integration with existing restaurant management software.
Pros
- +24/7 AI phone answering
- +End-to-end reservation management
- +Integrations with OpenTable, SevenRooms, Tripleseat, and Yelp
- +Spanish bilingual support
- +Enterprise SSO and MFA support
Cons
- −Dependency on Tech: Relies on consistent internet connectivity and system functionality.
- −Initial Setup: Requires initial customization and setup to align with specific restaurant needs.
- −Adaptation Period: Staff and customers may need time to adapt to interacting with an AI system.
Limitations & when to consider alternatives
Known limitations
- No publicly documented self-serve API. Slang documents integrations with restaurant platforms but does not publish developer API documentation, API keys, or endpoints.
- Spanish is the documented bilingual language. The public product documentation specifically describes English and Spanish support rather than a broad list of supported languages.
- Unrecognized questions require escalation. When Slang AI cannot recognize a question, it forwards the caller to a human or sends a configured text link.
- Pricing is per location. Core and Premium pricing is shown per location, while Enterprise requires custom pricing.
Look elsewhere when
- You need a native mobile application.
- You need a browser extension or desktop installer.
- You need public developer API documentation.
How to Use Slang
- 1
Explore the comprehensive tutorial series on Slang's website, covering basic setup to advanced configuration to maximize the AI's potential.
Who is Slang For?
Full-service restaurants
Slang AI handles reservation calls, guest questions, and routine phone requests so staff can focus on in-person service.
Restaurant operators
Operators can monitor calls, reservation performance, guest satisfaction, alerts, and follow-up opportunities.
Multi-location hospitality groups
Enterprise Insights and performance dashboards provide cross-location reporting and benchmarking.
Restaurants hosting private events
Tripleseat integration captures private-event leads and routes them into the events workflow.
Frequently Asked Questions
How does Slang AI work?
Slang AI answers restaurant calls, handles common guest questions, manages reservations, and forwards callers to staff when needed.
How long does setup take?
Slang AI says setup typically takes less than 30 minutes and can go live the same day.
What happens when Slang AI cannot answer a question?
It can forward the caller to a human or text a customized link with contact information.
Which reservation platforms does Slang AI support?
Official integrations include OpenTable, SevenRooms, Tripleseat, Yelp, and Fishbowl.
Can Slang AI support Spanish-speaking guests?
Premium Bilingual Support enables guests to converse in Spanish and book, change, or cancel reservations.
Can Slang AI customize the restaurant experience?
Restaurants can customize greetings, responses, call routing, alerts, branding, and workflows.
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