SayWhatt
Revolutionize e-commerce with AI-driven, personalized sales chats.
Key Takeaways
- What it is
- Revolutionize e-commerce with AI-driven, personalized sales chats.
- Pricing
- Freemium
- Best for
- AI & ML Powered Sales Conversations
- Customized Solutions Per Brand
- Data-Driven Action
- Rating
- 4.3/5
What is SayWhatt?
SayWhatt is a groundbreaking platform designed to elevate the online shopping experience by replicating the personal interaction of an in-store sales representative. Aimed at e-commerce businesses, SayWhatt leverages advanced AI and machine learning to offer tailored, engaging sales conversations that enhance customer interaction and drive higher conversion rates.
SayWhatt's uniqueness lies in its ability to replicate a real-time, in-store shopping experience online. Its customization based on brand-specific attributes and its use of AI for optimizing interactions provide a significant advantage for e-commerce businesses looking to boost engagement and conversions.
SayWhatt excels in transforming the online shopping experience by providing a virtual in-store sales representative experience. Its advanced AI-driven customization and real-time interaction capabilities make it an essential tool for e-commerce businesses seeking to enhance customer engagement and drive conversion rates. With its robust analytics and seamless integrations, SayWhatt offers a competitive edge in the e-commerce industry.
Who is Using SayWhatt?
E-commerce Businesses
To simulate in-store sales conversations online.
Digital Marketing Agencies
To enhance e-commerce interactions and conversion rates for clients.
Retail Managers
For better understanding consumer behavior and optimizing sales strategies.
Online Store Developers
To integrate interactive sales features into online stores.
Uncommon Use Cases
Non-profits improving engagement in fundraising; online training providers simulating sales scenarios.
SayWhatt is utilized by a range of users, including
Key Features
Rating Breakdown
Pricing Plans
Free Tier
Free
- Basic package with limited features available at no cost
Pro Tier
- Advanced features and customization
Which SayWhatt plan should you pick?
Start with saywhatt Pro for a smaller or lower-traffic store, and upgrade to Pro-Plus or Max when traffic, catalog complexity, or required sales volume increases.
saywhatt Pro
Good for businesses starting with AI sales assistance at the entry paid tier.
saywhatt Pro-Plus
Good for growing stores that need a higher-capacity plan than Pro.
saywhatt Max
Good for larger or higher-traffic stores requiring the highest listed plan level.
SayWhatt Use Cases
Golf technology recommendations
SAM helps shoppers select golf products according to playing level, playing style, training goals, and available space.
Outcome: Shoppers receive more relevant product guidance and purchase assistance.
Beauty and skincare advice
SAM engages shoppers in personal conversations about skincare products, routines, and beauty needs.
Outcome: Customers receive professional online beauty-advisor support.
Pickleball equipment selection
SAM matches pickleball products to a shopper's playing level, style, location, and training goals.
Outcome: Shoppers find suitable equipment while the retailer increases sales and reduces support tickets.
Pre-purchase sales assistance
SAM asks follow-up questions, recommends products, handles objections, and guides shoppers toward confident purchase decisions.
Outcome: Saywhatt reports increased conversion, add-to-cart activity, and revenue.
Post-purchase customer service
SAM handles order tracking, returns, exchanges, and other common customer-service questions through CRM and messaging channels.
Outcome: Routine cases can be resolved automatically and complex cases can be escalated with context.
Workflow Ideas with SayWhatt
Guided product recommendation
- 1Shopper starts a free-form conversation
- 2SAM asks about needs, preferences, experience, and goals
- 3SAM recommends suitable products and guides the shopper toward purchase
Automated customer-service resolution
- 1Customer submits a post-purchase question through the website, CRM, WhatsApp, or Messenger
- 2SAM accesses relevant catalog or order information
- 3SAM resolves the routine request or escalates it to a human with full conversation context
Revenue measurement and optimization
- 1Saywhatt launches the system with an A/B-tested proof of concept
- 2Conversations and purchase influence are analyzed through Saywhatt Verified Sales
- 3The Saywhatt team reviews gaps, updates sales logic, and continues optimizing performance
How SayWhatt fits into your stack
E-commerce Platform Integration
Works seamlessly with major platforms like Shopify and Magento.
CRM Compatibility
Connects with popular CRM systems to enhance customer relationship management.
Analytics Tools Integration
Provides deeper insights into sales and customer behavior.
Social Media Integration
Enhances marketing capabilities with social media platform integration.
Pros
- +Increased Sales Conversion Rates: Personalized interactions enhance the likelihood of converting visitors into customers.
- +Scalability: Allows brands to expand their sales force without significant costs.
- +Enhanced Customer Service: Provides real-time responses, answers, and product guidance, reducing the need for customer support.
- +Improved Brand Experience: Aligns online interactions with the brand experience, boosting credibility.
Cons
- −Complex Setup: May require detailed setup to align the platform with specific brand needs.
- −Dependency on Data Inputs: Relies on continuous, high-quality data to effectively train the AI system.
- −Higher Cost for Advanced Features: Advanced features and customizations may come at a higher price.
Limitations & when to consider alternatives
Known limitations
- Pricing is traffic-based or sales-led. The FAQ says the monthly fee is based on store traffic, while Shopify lists fixed plans; businesses may need to contact Saywhatt for the applicable commercial terms.
- Shopify is the primary platform. Saywhatt supports other e-commerce environments, but the company states that Shopify is its primary e-commerce platform and asks prospects to confirm other setups.
- No customer-managed knowledge upload. Saywhatt states that customers do not upload files, write Q&As, or build conversation flows; the vendor manages the system build and optimization.
- Human escalation remains necessary. Questions outside SAM's knowledge or cases that genuinely need a person are handed off to the customer's team.
Look elsewhere when
- You need a native mobile app.
- You need a developer API.
- You need customer-controlled file ingestion.
- You need a shared collaborative workspace.
How to Use SayWhatt
- 1
Available tutorials on the SayWhatt website cover everything from initial setup to advanced feature utilization, helping users maximize the platform's potential.
Who is SayWhatt For?
Consumer electronics brands
Saywhatt is designed for complex products where shoppers need expert guidance before purchasing.
Sporting goods brands
SAM helps shoppers compare equipment based on playing style, goals, experience, and other personal needs.
Beauty and skincare brands
SAM acts as an online beauty advisor for personal product, routine, and skincare conversations.
Wellness technology brands
Saywhatt supports high-consideration wellness products that benefit from detailed, guided recommendations.
Specialty equipment brands
The system is intended for large or technical catalogs where expert recommendations can improve purchase confidence.
Frequently Asked Questions
What is Saywhatt?
Saywhatt is a virtual AI sales system for e-commerce brands selling technical, complex, and high-consideration products. Its SAM system conducts free-form sales conversations from discovery through purchase.
What platforms and channels does Saywhatt support?
Shopify is the primary platform, with support for headless and Hydrogen storefronts. SAM operates across website chat, WhatsApp, Messenger, in-store POS, Gorgias, and Zendesk.
How is Saywhatt priced?
The service uses a fixed monthly fee with unlimited conversations. Shopify-listed plans include saywhatt Pro, saywhatt Pro-Plus, and saywhatt Max.
How long does setup take?
Saywhatt describes onboarding as plug-and-play, requiring no IT team or technical resources, with the system able to go live in as little as two weeks.
Can Saywhatt handle customer service?
SAM handles order tracking, returns, exchanges, and common post-purchase questions, while escalating cases that require a human with the complete conversation context.
How does Saywhatt measure results?
Saywhatt uses Saywhatt Verified Sales, continuous A/B testing, real-time dashboards, and BI reporting to measure revenue impact and conversation influence.
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