Twenty

What is Twenty?

Twenty is an open source CRM that gives technical teams full control over their customer data model, workflows, and interface while still feeling like a polished, ready-to-use product. It combines a production-ready CRM (companies, people, opportunities, tasks, dashboards) with a TypeScript-based extensibility toolkit, so developers can treat the CRM like normal software. AI sits at the center through native chat, skills, and agents, plus an MCP server in every cloud workspace that lets assistants like Claude, ChatGPT, and Cursor read and write CRM data in natural language.

Key Features:

• Open Source CRM Core: Source-available on GitHub with the ability to self-host, giving teams control over data, deployment, and customizations while still starting from a full-featured CRM.
• Extensible TypeScript SDK: Use twenty-sdk to define objects, relations, views, navigation, and permissions in code, keeping complex CRM logic version-controlled and testable.
• AI-Native Chat and Agents: Built-in AI chat can query, summarize, and update records, while agent-style automations support use cases like data clean-up, enrichment, and guided workflows.
• MCP-based Assistant Integrations: Every cloud workspace ships with an MCP server so external AI tools can safely access CRM data via OAuth, making “talk to your CRM” a real workflow rather than a demo trick.
• No-Code and Pro-Code Customization: Non-technical users can add objects, fields, views, and workflows from Settings, while developers can ship apps with server-side logic and React components that render directly inside the CRM.
• Modern GTM UI: Notion-like layouts, keyboard shortcuts, and real-time updates keep sales, success, and ops teams productive instead of fighting clunky enterprise UX.

Who is Using Twenty?

• Product-Led SaaS Companies: Using it as the core CRM while tailoring objects and workflows to match their product data and sales motions.
• B2B Startups and Scale-Ups: Replacing rigid CRMs with something they can shape around complex multi-stage deals and custom billing models.
• Agencies and Service Firms: Building client, project, and deal tracking into one CRM that still feels familiar to account managers.
• Mid-Market and Enterprise Teams: Running it as a modern alternative to legacy tools, sometimes side-by-side during phased migrations.
• Uncommon Use Cases: Used as the operational system for AI interview products and learning platforms; adopted by climate and industrial companies to manage carbon credits, assets, and partners in one modular instance.

Pricing:

• Pro: $12 per user per month; includes full customization, custom apps, AI agents with custom skills, up to 5 million automation credits per month, and standard support.
• Organization: $25 per user per month; includes everything in Pro, plus roles and permissions, SAML/OIDC SSO, and priority support.
• Pro (Self-hosting): $0 per user per month; includes full customization, custom apps, and community support.
• Organization (Self-hosting): $25 per user per month; includes everything in Pro, plus roles and permissions, SAML/OIDC SSO, team support, and no open-source distribution requirement.

Disclaimer: Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official Twenty website.

What Makes Twenty Unique?

Twenty stands out by treating CRM as standard software that developers can shape instead of a black-box SaaS. The combination of open source code, a TypeScript SDK, and production-ready building blocks means engineering teams avoid reinventing auth, permissions, and workflows, yet still own the implementation.

How We Rated It:

• Accuracy and Reliability: 4.5/5
• Ease of Use: 4.3/5
• Functionality and Features: 4.7/5
• Performance and Speed: 4.6/5
• Customization and Flexibility: 4.9/5
• Data Privacy and Security: 4.4/5
• Support and Resources: 4.2/5
• Cost-Efficiency: 4.8/5
• Integration Capabilities: 4.5/5
• Overall Score: 4.5/5

AI-Ready Open Source CRM For Developer-Led Teams:

Twenty offers a rare mix of control, flexibility, and usability in the CRM category. Technical organizations get a code-first, open source system that plugs straight into modern AI tooling, while sales teams work in a clean, responsive interface that feels familiar from day one. For companies willing to invest a little engineering effort to avoid long-term CRM pain, it delivers strong value on both capability and cost.