| 05/07/2025 | Copilot For Agents | Feature | Automation | Automated assistance for agents using predefined operation flows. |
| 05/07/2025 | Ticket Language | Feature | Text | AI predicts ticket language for better communication handling. |
| 05/07/2025 | Ticket Intent | Feature | Automation | AI predicts ticket subject for enhanced support efficiency. |
| 05/06/2025 | Generative Search | Feature | Text | AI-powered search providing answers from top search results. |
| 05/03/2025 | Messaging Bots | Feature | Text | Customizable messaging bots for natural customer support interactions. |
| 05/03/2025 | AI Agents | Product | Text | Machine learning-based chatbot for knowledge base article search. |
| 05/01/2025 | AI Agent | Feature | Automation | Automated conversations through Web Widget or mobile messaging channels. |
| 04/29/2025 | Custom Message Translations | Feature | Text | Allows custom translations for AI agent standard responses. |
| 04/29/2025 | Automatic Translation for AI Agents | Feature | Text | Automatically translates AI agent responses into multiple languages. |
| 04/26/2025 | AI Agents - Advanced | Feature | Automation | Enhances AI agents with advanced dialogue-building capabilities. |
| 04/24/2025 | Cloning AI Agents for Messaging | Feature | Automation | Clone existing AI agents to create new messaging agents. |
| 04/23/2025 | Relate Deep Dive On AI Tools For Agents And Admins | Feature | Automation | Showcases AI tools for enhancing agent and admin workflows. |
| 04/23/2025 | Relate Deep Dive On AI Agents And Knowledge | Feature | Automation | Explores AI agents and knowledge integration in Zendesk. |
| 04/23/2025 | Zendesk AutoQA For Voice | Feature | Audio | AI-powered voice call review and scoring in Zendesk QA. |
| 04/22/2025 | AI Agent Performance Analysis | Feature | Automation | Visualize AI agent data with customizable filters and metrics. |
| 04/20/2025 | Add Tag | Feature | Business | Adds tags to tickets for AI-driven management. |
| 04/19/2025 | Add Macros | Feature | Business | AI adds macros for automated ticket processing. |
| 04/19/2025 | Get Organization Info | Feature | Business | AI retrieves organization info for tailored responses. |
| 04/19/2025 | Get Ticket Tags | Feature | Business | AI retrieves ticket tags for session management. |
| 04/19/2025 | Update Ticket Info | Feature | Business | AI updates ticket fields for streamlined processes. |
| 04/19/2025 | Get Ticket Info | Feature | Business | AI retrieves ticket info for enhanced ticket processing. |
| 04/19/2025 | Get User Info | Feature | Business | Retrieves user info for personalized AI-driven responses. |
| 04/19/2025 | Add Internal Note | Feature | Business | AI agents add internal notes for agent synchronization. |
| 04/16/2025 | Advanced UltimateGPT Insights | Feature | Automation | Provides insights on UltimateGPT performance and conversation data. |
| 04/16/2025 | Sunshine Group Routing | Feature | Automation | Routes inquiries to AI agents across different channels. |
