| 07/18/2025 | Zendesk AI Supported Languages | Feature | Text | AI agents now support multiple languages for enhanced communication. |
| 07/17/2025 | Suggested Intents | Feature | Automation | AI-powered feature for identifying gaps in intent coverage. |
| 07/17/2025 | Exact Text-Match AI Insight Spotlights | Feature | Text | Automatically highlight key phrases in conversations and transcripts. |
| 07/15/2025 | Knowledge Builder | Feature | Text | Auto-generates a ready-to-use knowledge base in minutes. |
| 07/15/2025 | Auto Assist Enhancements In Copilot | Feature | Automation | Suggests accurate responses based on solved tickets. |
| 07/15/2025 | Agent Instructions In Copilot | Feature | Automation | Provides real-time guidance for agents to resolve tasks. |
| 07/15/2025 | Multiple Content Sources For GenAI | Feature | Automation | AI agents access external knowledge for multi-channel answers. |
| 07/15/2025 | Instructions For AI Agents | Feature | Automation | Sets custom guidelines for accurate, on-brand AI responses. |
| 07/15/2025 | Agentic AI | Feature | Automation | Enables AI Agents to reason, adapt, and resolve issues. |
| 07/15/2025 | AI Agents For Email | Feature | Automation | Automates over 50% of email interactions with AI responses. |
| 07/14/2025 | HyperGraph Technology Integration | Feature | Business | Integration of HyperGraph technology into Zendesk's analytics platform. |
| 07/14/2025 | GenAI-Powered Insights | Feature | Business | AI-driven insights enhancing Zendesk's analytics capabilities. |
| 07/11/2025 | AI Agents - Advanced Add-On | Feature | Automation | Upgrade to Zendesk's AI agents with advanced automation features. |
| 07/10/2025 | Macro-Triggered Public Comments | Feature | Automation | AI agent triggers macros adding public comments to conversations. |
| 07/08/2025 | AI Agents - Advanced Language Support | Feature | Text | AI agents now support 23 additional languages for UI. |
| 07/07/2025 | Enhance QA With AI Capabilities | Feature | Automation | AI-enhanced QA feature for improved quality assurance processes. |
| 07/07/2025 | Auto Assist Tab | Feature | Productivity | Tracks agent engagement with Copilot auto assist features. |
| 07/07/2025 | AI Agent Tools Tab | Feature | Productivity | Captures agent use of AI writing tools in Zendesk. |
| 07/07/2025 | Zendesk Copilot: Agent Productivity Dashboard | Product | Productivity | Tracks agent interaction with Copilot AI tools in Zendesk. |
| 07/03/2025 | Zendesk Deep Dive: Human-Like AI, Trusted CX | Service | Business | Explore AI-driven customer experience enhancements in Zendesk. |
| 07/03/2025 | Supercharge QA With AI Features | Feature | Automation | Enhance Zendesk QA with AI-driven quality assurance capabilities. |
| 07/03/2025 | Generative AI Assistant Tool Dataset Update | Feature | Business | Enhances dataset with new AI-related metrics and attributes. |
| 07/03/2025 | Generative AI Agent Tools Dashboard Filters | Feature | Business | New AI-driven filters for ticket channel and assignee. |
| 07/02/2025 | Simplified Reports For AI Agents | Feature | Automation | New reporting experience for AI agents with advanced metrics. |
| 07/01/2025 | Auto Assist | Feature | Automation | Suggests solutions based on similar solved tickets using AI. |
