| 06/12/2025 | Advanced Generative Replies | Feature | Text | Automates fact-based email queries using generative AI technology. |
| 06/10/2025 | Generative Responses for Advanced AI Agents | Feature | Text | Automates email responses using generative AI and knowledge sources. |
| 06/10/2025 | Rich Text Formatting For Auto Assist Suggestions | Feature | Text | Enhances auto assist with rich text formatting capabilities. |
| 06/09/2025 | Individual Message Review | Feature | Automation | Review details of individual AI conversation messages. |
| 06/09/2025 | Conversation Log Filtering | Feature | Automation | Filter AI conversation logs by time and criteria. |
| 06/09/2025 | Advanced AI Agent Conversation Logs | Feature | Automation | View and analyze AI agent interactions with users. |
| 06/03/2025 | Intelligent Classification Intent Feature | Feature | Automation | Automatically assigns intent models for intelligent classification. |
| 06/03/2025 | Intelligent Assessment Intent Feature | Feature | Business | AI insights for scaling operations with intent model. |
| 06/03/2025 | Zendesk QA Prompt-Based AI Insights Library | Feature | Text | AI-powered prompts for quality auto-scoring and risk detection. |
| 05/30/2025 | Agentic AI Agents | Feature | Automation | Autonomous AI agents for natural, human-like user interactions. |
| 05/30/2025 | Ticket Summaries | Feature | Text | Summarizes ticket comments for quicker agent responses. |
| 05/30/2025 | Suggested First Responses | Feature | Text | Generates initial ticket responses using generative AI. |
| 05/30/2025 | Automated Assistance | Feature | Automation | Provides ticket resolution suggestions using a large language model. |
| 05/28/2025 | AI-Powered Conditions For Contextual Workspaces | Feature | Productivity | AI fields for Intent, Sentiment, and Language in workspaces. |
| 05/21/2025 | Automated Resolution | Feature | Automation | AI resolves customer issues without human intervention. |
| 05/20/2025 | AI-Driven IVR Integration | Feature | Automation | Transforms IVR with AI-driven automation and real-time data. |
| 05/20/2025 | Zendesk For Contact Center | Product | Business | AI-powered platform unifying digital and voice channels for businesses. |
| 05/15/2025 | Dynamic Sentiment And Intent Tracking | Feature | Text | Tracks sentiment and intent dynamically throughout ticket conversations. |
| 05/14/2025 | Generative Reply Feedback Feature | Feature | Text | Allows feedback on AI-generated replies for quality improvement. |
| 05/14/2025 | Add-On AI Agents - Advanced | Feature | Automation | Automates conversations using generative response capabilities with OpenAI. |
| 05/14/2025 | Custom Question Feature | Feature | Text | Enhances generative reply block with custom question prompts. |
| 05/07/2025 | Copilot For Agents | Feature | Automation | Automated assistance for agents using predefined operation flows. |
| 05/07/2025 | Ticket Language | Feature | Text | AI predicts ticket language for better communication handling. |
| 05/07/2025 | Ticket Intent | Feature | Automation | AI predicts ticket subject for enhanced support efficiency. |
| 05/06/2025 | Generative Search | Feature | Text | AI-powered search providing answers from top search results. |
