Zendesk

Zendesk is at the forefront of technological advancements in Artificial Intelligence, securing a #10 rank on the AI innovations leaderboard among the top 100 tech companies. Zendesk has released 135 AI-driven solutions in the last 6 months alone. Among those innovations, Automation, Text and Business represent 87% of their AI-related product releases. Below is a breakdown of Zendesk's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated Oct 11, 2024

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Zendesk's AI Innovations

Apr 01, 2024 - Oct 12, 2024

135

128.81%

Zendesk's AI Innovations by Type

Apr 01, 2024 - Oct 12, 2024

0 AI Innovations

Date	Innovation Name	Type	Category	Description
10/10/2024	Ticket Summarization	Feature	Text	AI feature summarizing public comments on support tickets.
10/10/2024	Quick Answers For Agent Workspace	Feature	Text	AI-generated answers for agent searches in knowledge section.
10/10/2024	Similar Tickets Feature	Feature	Automation	AI-powered feature for identifying similar support tickets.
10/10/2024	Suggested First Replies	Feature	Productivity	AI-generated first responses for agent productivity enhancement.
10/10/2024	Intelligent Triage Predictions	Feature	Automation	AI-driven predictions for ticket intent, language, and sentiment.
10/09/2024	Agent Copilot For Voice	Feature	Audio	Provides call insights like sentiment and intent instantly.
10/09/2024	AI Agent For Voice	Feature	Audio	Autonomous AI agent resolving up to 50% of calls.
10/09/2024	AI-Powered Insights	Feature	Business	AI-driven insights for analyzing customer conversations.
10/09/2024	Enhanced Agent Copilot	Feature	Business	Improved autonomy and proactivity for agent copilot.
10/09/2024	AI Agent Builder	Feature	Automation	Tool for creating and customizing AI agents easily.
10/09/2024	Omnichannel AI Agents	Feature	Automation	AI agents available on all channels, including voice.
10/08/2024	AI Intentions for Proactive Messaging	Feature	Automation	Utilizes AI to trigger proactive customer messages.
10/08/2024	AI Messaging Feature	Feature	Automation	Enhances customer support with AI-driven messaging capabilities.
10/08/2024	AI Agents Quality Control	Feature	Automation	Upcoming feature for analyzing AI agents' performance quality.
10/08/2024	Custom CSAT For Messaging	Feature	Business	New feature for customizing customer satisfaction in messaging.
10/04/2024	Intelligent Sorting Dashboard	Feature	Automation	Preconfigured dashboard for analyzing intelligent sorting enhancements.
10/04/2024	Intelligent Sorting Dataset	Feature	Automation	AI-driven dataset for optimizing intelligent sorting workflows.
10/03/2024	Intelligent Triage Dashboard	Feature	Business	Dashboard for analyzing intelligent triage data and insights.
10/02/2024	Redaction Suggestions	Feature	Automation	Automatically highlights and redacts personal information in tickets.
10/01/2024	Automatic Ticket Classification	Feature	Automation	Automatically classifies incoming tickets and conversations for education sector.
10/01/2024	Automatic PII Highlighting	Feature	Security	Highlights PII for agents to quickly delete sensitive content.
10/01/2024	Intelligent Classification Dashboards	Feature	Data Science	Dashboards for intelligent classification, identifying workflow improvement opportunities.
10/01/2024	Intelligent Classification Datasets	Feature	Data Science	Datasets for intelligent classification, enhancing AI-driven workflow insights.
09/30/2024	AI Agent Identification	Feature	Automation	Manually mark users as AI agents for review in Zendesk QA.
09/26/2024	Intelligent Triage Dashboard	Feature	Automation	Prebuilt dashboard to monitor intelligent triage activity in Zendesk.