ZendeskZendesk

Zendesk is at the forefront of technological advancements in Artificial Intelligence, securing a #9 rank on the AI innovations leaderboard among the top 100 tech companies. Zendesk has released 90 AI-driven solutions in the last 6 months alone. Among those innovations, Automation, Business and Text represent 89% of their AI-related product releases. Below is a breakdown of Zendesk's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated May 29, 2024
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Zendesk's AI Innovations

Nov 01, 2023 - May 29, 2024
90
100%
© Futurepedia.io

Zendesk's AI Innovations by Type

Nov 01, 2023 - May 29, 2024
© Futurepedia.io

0 AI Innovations

DateInnovation NameTypeCategoryDescription
05/29/2024Explore DashboardFeature

Business

Dashboard for custom reports on AI agent tool usage.

05/29/2024Automatic Response for Internal NotesFeature

Automation

Automates responses to internal Zendesk notes.

05/29/2024AI-Related DatasetService

Data Science

Dataset offers insights into generative AI tool impacts.

05/17/2024GPT-4o IntegrationFeature

Business

Enhances AI-powered customer interactions with GPT-4o.

05/16/2024Prebuilt Dashboard for Generative AI ToolsFeature

Business

Dashboard to monitor AI tool impact on metrics.

05/16/2024Generative AI Agent Tools DatasetFeature

Data Science

Dataset for analyzing generative AI tool usage.

05/14/2024Zendesk AI AgentsFeature

Automation

Supports API data for dynamic option population.

05/10/2024Link to Another AnswerFeature

Automation

Connects answers for comprehensive support.

05/10/2024Add Business Hours ConditionFeature

Automation

Adjusts chat behavior based on business hours.

05/10/2024Transfer to AgentFeature

Automation

Facilitates handoff from bot to human agent.

05/10/2024Make API CallFeature

Automation

Enables bots to perform API calls during chats.

05/10/2024Ask if Question ResolvedFeature

Automation

Inquires if customer's issue has been resolved.

05/10/2024Ask for DetailsFeature

Automation

Collects customer details during conversations.

05/10/2024Add CarouselFeature

Automation

Introduces carousel display for options in chat.

05/10/2024Show Help Center ArticlesFeature

Text

Displays relevant Help Center articles in chat.

05/10/2024Present OptionsFeature

Automation

Presents selectable options to customers in chat.

05/10/2024Send MessageFeature

Automation

Automates sending messages in conversations with customers.

05/10/2024AutorepliesFeature

Text

Automated reply feature using AI.

05/09/2024Branch by ConditionFeature

Automation

Configurable step for AI-driven messaging bot conversations.

05/08/2024Updated Pre-Trained Purposes for Various SectorsFeature

Automation

Enhanced accuracy for retail, software, insurance, finance sectors.

05/08/2024Pre-Trained Purposes for Entertainment and GamingFeature

Automation

Automated classification for entertainment and gaming tickets.

05/03/2024AI Knowledge ConsolidationFeature

Automation

Consolidates knowledge base using AI for better access.

05/03/2024Advanced AI ModuleFeature

Automation

Enhances service experience with AI-driven insights.

05/03/2024AI CounselorsService

Automation

Next-generation Zendesk bots for complex customer issues.

04/24/2024Automation to Email ChannelsFeature

Automation

Extend AI automation to email customer service.