| 04/24/2025 | Cloning AI Agents for Messaging | Feature | Automation | Clone existing AI agents to create new messaging agents. |
| 04/23/2025 | Relate Deep Dive On AI Tools For Agents And Admins | Feature | Automation | Showcases AI tools for enhancing agent and admin workflows. |
| 04/23/2025 | Relate Deep Dive On AI Agents And Knowledge | Feature | Automation | Explores AI agents and knowledge integration in Zendesk. |
| 04/23/2025 | Zendesk AutoQA For Voice | Feature | Audio | AI-powered voice call review and scoring in Zendesk QA. |
| 04/22/2025 | AI Agent Performance Analysis | Feature | Automation | Visualize AI agent data with customizable filters and metrics. |
| 04/20/2025 | Add Tag | Feature | Business | Adds tags to tickets for AI-driven management. |
| 04/19/2025 | Add Macros | Feature | Business | AI adds macros for automated ticket processing. |
| 04/19/2025 | Get Organization Info | Feature | Business | AI retrieves organization info for tailored responses. |
| 04/19/2025 | Get Ticket Tags | Feature | Business | AI retrieves ticket tags for session management. |
| 04/19/2025 | Update Ticket Info | Feature | Business | AI updates ticket fields for streamlined processes. |
| 04/19/2025 | Get Ticket Info | Feature | Business | AI retrieves ticket info for enhanced ticket processing. |
| 04/19/2025 | Get User Info | Feature | Business | Retrieves user info for personalized AI-driven responses. |
| 04/19/2025 | Add Internal Note | Feature | Business | AI agents add internal notes for agent synchronization. |
| 04/16/2025 | Advanced UltimateGPT Insights | Feature | Automation | Provides insights on UltimateGPT performance and conversation data. |
| 04/16/2025 | Sunshine Group Routing | Feature | Automation | Routes inquiries to AI agents across different channels. |
| 04/09/2025 | Multi-Conversations AI Agent Behavior | Feature | Automation | AI agent behavior activates with new multi-conversations feature. |
| 04/04/2025 | Use Case Recommendation Feature | Feature | Automation | AI analyzes messages to generate use case recommendations. |
| 04/03/2025 | AI Agents - Essential | Feature | Automation | Feature for managing AI agents in messaging channels. |
| 04/03/2025 | Use Case Suggestions | Feature | Automation | AI analyzes messages to suggest use cases automatically. |
| 04/02/2025 | BSAT Evaluation Collection | Feature | Automation | Collects user feedback on AI agent performance satisfaction. |
| 04/02/2025 | Generative AI Writing Tools | Feature | Text | Enhance ticket comments with AI-driven writing tools. |
| 04/01/2025 | Related Tickets Panel | Feature | Automation | AI-powered panel for accessing similar and merge ticket suggestions. |
| 04/01/2025 | AI Agent Generative Features | Feature | Automation | Enhanced generative AI features for AI agents. |
| 04/01/2025 | Auto Assist Enhancements | Feature | Automation | AI-driven suggestions and updates for ticket fields. |
| 04/01/2025 | Entity Detection in Copilot | Feature | Automation | Automatically detect and extract ticket details using AI. |
