| 03/26/2025 | Generative AI For Customer Support | Feature | Productivity | Generative AI boosts customer support agent productivity. |
| 03/26/2025 | AI Agents | Service | Business | AI agents for business transformation and productivity enhancement. |
| 03/18/2025 | AI Agent Evaluation Tools | Feature | Business | Tools for assessing AI agent performance and optimization. |
| 03/12/2025 | Service Observability | Product | Automation | AI-driven insights for enterprise-wide observability and management. |
| 03/12/2025 | GenAI-Powered Skills | Feature | Automation | New skills for automating work, testing, and optimization. |
| 03/12/2025 | AI Agent Studio Integration | Feature | Automation | Integrates AI Agent Studio for app and AI agent design. |
| 03/12/2025 | ServiceNow Studio | Product | Automation | AI-powered environment for no-code, low-code, and pro-code development. |
| 03/12/2025 | ServiceNow Proactive Network Test & Repair AI Agents | Product | Business | Detects, diagnoses, and resolves network issues automatically. |
| 03/12/2025 | ServiceNow Autonomous Change Management AI Agents | Product | Business | Generates custom plans for seamless change management. |
| 03/12/2025 | ServiceNow SecOps Expert AI Agents | Product | Security | Transforms security operations by streamlining incident lifecycle. |
| 03/12/2025 | ServiceNow AI Agent Studio | Feature | Business | Streamlines AI agent setup with guided instructions. |
| 03/12/2025 | ServiceNow AI Agent Orchestrator | Feature | Business | Governs complete AI agent lifecycle with expanded capabilities. |
| 03/12/2025 | ServiceNow Yokohama AI Agents | Product | Business | Preconfigured AI agents for CRM, HR, IT, and more. |
| 03/10/2025 | Agentic AI Platform | Product | Automation | AI platform for enterprise-wide automation and workflow orchestration. |
| 03/10/2025 | Universal AI Assistant | Service | Productivity | Powerful AI assistant for employee engagement and productivity enhancement. |
| 03/03/2025 | AI Agents For Telecom | Product | Automation | AI agents for telecom to automate service lifecycle tasks. |
| 01/29/2025 | AI Agent Studio | Feature | Automation | Builds custom AI agents with no-code interface. |
| 01/29/2025 | AI Agent Orchestrator | Feature | Automation | Coordinates AI agents for complex enterprise workflows. |
| 01/29/2025 | ServiceNow CRM and Customer Engagement Suite Integration | Feature | Business | Integrates CRM with Google AI for automated customer interactions. |
| 01/29/2025 | ServiceNow Workflow Data Fabric Integration with BigQuery | Feature | Automation | Integrates Workflow Data Fabric with BigQuery for AI insights. |
| 01/21/2025 | Expanded Specializations | Feature | Business | Showcases expertise in GenAI across various industries and sectors. |
| 01/21/2025 | Now Assist Product Line Achievements | Feature | Business | Enhances credibility and market positioning for ServiceNow AI solutions. |
| 01/17/2025 | Cuein AI Conversation Insights | Feature | Business | Transforms conversation data into actionable AI-driven insights. |
| 01/16/2025 | ServiceNow Agentic AI | Product | Business | Contextualizes agents' plans with workflow orchestration. |
| 01/16/2025 | Now Assist For Telco, Media, And Technology | Feature | Business | Boosts productivity and customer experience with GenAI. |
