Runnr.ai
Revolutionize hospitality with AI-driven, multilingual guest engagement.
Key Takeaways
- What it is
- Revolutionize hospitality with AI-driven, multilingual guest engagement.
- Pricing
- Freemium
- Best for
- Guest-Centric Approach
- Advanced AI Capabilities
- Seamless Integrations
- Rating
- 4.6/5
What is Runnr.ai?
In the bustling world of hospitality, where guest satisfaction is paramount, Runnr.ai emerges as a revolutionary tool designed to enhance the guest experience through advanced conversational AI. This virtual hotel concierge not only improves guest engagement but also significantly reduces the workload for front desk staff and boosts upselling opportunities. By leveraging popular communication platforms like WhatsApp, Runnr.ai ensures a high engagement rate, providing personalized, efficient, and seamless service to every guest.
Runnr.ai stands out by not just facilitating communication but by enhancing the entire guest experience through AI-driven personalization and proactive engagement. Its ability to integrate seamlessly with existing hotel technologies and to communicate in multiple languages positions it uniquely in the hospitality tech space.
Runnr.ai excels in providing a seamless and personalized guest communication experience, making it an indispensable tool for modern hotels focused on enhancing guest satisfaction and operational efficiency. Its standout feature of omnilingual support, coupled with the ability to integrate deeply with hotel technologies, offers a significant advantage in the competitive hospitality market.
Who is Using Runnr.ai?
Luxury and Boutique Hotels
Enhancing the personalized guest experience with tailored communications.
Chain Hotels
Standardizing efficient guest service across multiple properties.
Resort Hotels
Providing guests with on-the-go information about facilities and services.
Business Hotels
Streamlining guest interactions to focus on convenience and efficiency.
Uncommon Use Cases
Used by hostels to provide budget travelers with a tech-savvy and personalized experience; utilized by bed and breakfast establishments to offer homely and customized guest interactions.
Runnr.ai is utilized by various types of hotels and hospitality businesses
Key Features
Rating Breakdown
Pricing Plans
Free Tier
Free
- Start with Runnr.ai at no cost and discover the basic features and capabilities
Subscription Plans
- Detailed pricing plans are available upon request
- Tailored to the size and needs of the hotel
Which Runnr.ai plan should you pick?
Start with Pro for a single property needing core guest communication; upgrade to Plus for branded multi-property messaging, Enterprise for custom integrations and unlimited seats, or Groups & chains for large portfolios.
Pro
Good for individual properties needing AI guest communication, PMS integration, unified inbox, upsells, analytics, and up to five seats.
Plus
Good for operators needing branded WhatsApp, customizable templates, multi-property inbox management, and up to ten seats.
Enterprise
Good for complex operations needing custom guest-journey triggers, custom integrations, roadmap participation, and unlimited seats.
Groups & chains
Good for groups and chains with more than 10,000 units needing unlimited seats and Enterprise features.
Runnr.ai Use Cases
Automated guest communication
Answer guest questions across WhatsApp, SMS, OTA inboxes, and webchat.
Outcome: Faster responses and fewer repetitive front-desk inquiries.
Automated upselling
Offer breakfast, parking, early check-in, late checkout, upgrades, and activities during relevant guest-journey moments.
Outcome: Additional ancillary revenue with less manual work.
Online check-in
Send secure check-in links through WhatsApp or SMS and sync submitted information with the PMS.
Outcome: Smoother arrivals and less manual data entry.
Housekeeping and service requests
Let guests request towels, cleaning, digital keys, taxis, and other services through conversations.
Outcome: Requests are routed or fulfilled without phone calls and manual coordination.
Post-stay review requests
Automatically follow up after checkout and invite guests to leave reviews.
Outcome: More consistent post-stay engagement.
Workflow Ideas with Runnr.ai
Booking-to-arrival guest journey
- 1Connect the PMS and retrieve booking details
- 2Send pre-arrival information and relevant upsell offers
- 3Send check-in instructions or digital-key links
Automated upsell fulfillment
- 1Configure products and prices from the PMS
- 2Offer the product at the relevant guest-journey moment
- 3Book confirmed purchases into the PMS and invoice
Human escalation for guest requests
- 1Let AI handle the initial question or request
- 2Forward unknown or unsupported requests to the front desk
- 3Staff answer, upload supporting documents, and close the request
How Runnr.ai fits into your stack
Property Management Systems
Integrates smoothly with most leading hotel management systems.
Guest Service Technology
Complements existing guest service apps and tools.
Multi-Platform Communication
Primarily integrates with WhatsApp for broad reach and effectiveness.
Custom API Access
Allows for further customization and integration with other tools.
Pros
- +Enhanced Guest Satisfaction: Improves the overall guest experience by ensuring timely and personalized communication.
- +Operational Efficiency: Reduces repetitive tasks and operational burdens, allowing staff to focus on more critical aspects of guest service.
- +Increased Revenue Opportunities: Facilitates upselling and promotional activities directly through popular communication channels.
- +High Engagement Rates: Leverages WhatsApp's 98% open rate to maintain continuous engagement with guests.
- +Time Savings: Streamlines communication processes, saving approximately 15+ minutes per booking.
Cons
- −Dependency on Digital Platforms: Relies heavily on WhatsApp, which might exclude guests not using this platform.
- −Initial Setup and Integration: Requires initial time investment to integrate and configure with existing systems.
- −Learning Curve: Staff may need time to adapt to the dashboard and features of Runnr.ai.
Limitations & when to consider alternatives
Known limitations
- Airbnb account limit. Only one Airbnb account can be linked to each Runnr.ai property.
- Trial is time-limited. The pricing page describes a 30-day or one-month trial attached to annual plans, not a permanent free tier.
- Plan seat limits. Pro includes up to five seats and Plus up to ten; Enterprise and Groups & chains provide unlimited seats.
- Analytics date ranges. Analytics currently supports calendar months and the last 30 days, with data updated once daily.
- Unsupported PMS products. If a PMS is not supported, product synchronization is unavailable; products may need to be created in Runnr.ai and handled differently.
Look elsewhere when
- You need a native mobile app.
- You need a public developer API.
- You need a permanent free plan.
How to Use Runnr.ai
- 1
Explore the range of tutorials and support resources provided by Runnr.ai to get your hotel up and running with the tool in no time.
Who is Runnr.ai For?
Hotels
Automates guest communication, requests, upsells, check-in, and post-stay messaging.
Holiday parks and campings
Supports automated messaging, request management, and revenue-generating guest services.
Resorts
Provides high-touch guest communication and streamlined hospitality operations.
Aparthotels
Simplifies long-stay management through automated requests, upsells, and digital guest services.
Hostels
Handles high guest volumes with instant communication and automated workflows.
Frequently Asked Questions
How is Runnr.ai priced?
Pricing is based on property size and needs, with plans starting at €100 per month for Pro.
Can I get a trial of Runnr.ai?
Yes. Annual plans include a one-month trial period.
How long does onboarding take?
Most properties can be onboarded and live within about 60 minutes; complex properties typically take three to four hours.
What channels does Runnr.ai support?
Runnr.ai supports WhatsApp, SMS, Booking.com, Airbnb, Expedia, webchat, email, and AI voice channels.
Does Runnr.ai replace front-office staff?
It automates repetitive communication and requests, while staff can take over conversations requiring human intervention.
Does Runnr.ai learn on the job?
It uses guest and booking data, knowledge-base content, and conversation insights to improve responses and recommendations.
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