OpenCity
Revolutionize drive-thru orders with AI-driven voice interactions.
Key Takeaways
- What it is
- Revolutionize drive-thru orders with AI-driven voice interactions.
- Best for
- Voice AI Ordering
- Seamless Integration
- Enhanced Customer Experience
- Rating
- 4.7/5
What is OpenCity?
OpenCity is a groundbreaking AI tool designed to transform the drive-thru experience for both businesses and consumers. At its core, OpenCity's AI, named Tori, specializes in taking orders through voice interactions, ensuring accuracy and speed that surpass traditional methods. Aimed at enhancing operational efficiency and customer satisfaction, OpenCity integrates seamlessly with existing Point of Sale (POS) systems, Kitchen Display Systems (KDS), headsets, and speaker posts. This tool is particularly beneficial for restaurants and fast-food chains looking to optimize their service delivery and increase revenue through intelligent upselling and reduced wait times.
OpenCity stands out with its proprietary AI, Tori, which not only takes orders but understands customer behavior to make smart upsell suggestions. This capability of handling complex customer interactions autonomously sets it apart in the fast-food industry, where speed and accuracy are paramount.
OpenCity excels in revolutionizing the drive-thru experience, making it an indispensable tool for any fast-paced food service establishment. Its standout feature, Tori, not only takes orders accurately but also enhances the overall customer experience with its intelligent interaction capabilities. This innovation offers significant advantages in operational efficiency and customer satisfaction, positioning OpenCity as a leader in AI-driven food service solutions.
Who is Using OpenCity?
Fast Food Chains
Utilizing Tori to streamline their high-volume order processes.
Casual Dining Restaurants
Employing Tori to manage take-out orders efficiently.
Drive-Thru Coffee Shops
Leveraging AI to speed up order taking and payment processes.
Food Trucks
Using Tori to handle orders during busy hours, allowing staff to focus on food preparation.
Uncommon Use Cases
Event venues deploying Tori at concession stands; hospitals using it to manage cafeteria queues efficiently.
Key Features
Rating Breakdown
Pricing Plans
Subscription Model
- OpenCity offers tailored pricing based on the scale and specific needs of each business
Custom Quotes
- Interested businesses must contact OpenCity directly to discuss pricing options tailored to their operations
OpenCity Use Cases
Monitor drive-thru upselling
Track meal, size, dessert, and add-on offers across stores and shifts.
Outcome: More consistent upselling and larger average orders.
Review real customer conversations
Search recorded and transcribed orders by keyword, store, or shift.
Outcome: Faster coaching based on what actually happened.
Compare store performance
Compare locations, shifts, and team-member results using performance metrics.
Outcome: Clearer visibility into coaching gaps and top-performing behaviors.
Create in-store performance motivation
Use leaderboards, streaks, targets, and recognition to make upselling visible.
Outcome: More competitive and repeatable team behavior.
Ask for coaching insights
AskCoach answers natural-language questions and surfaces relevant recordings.
Outcome: Coaching-ready next actions without manual reporting.
Workflow Ideas with OpenCity
Identify missed upsell opportunities
- 1Record and transcribe drive-thru orders
- 2Automatically detect missed meal, size, or add-on offers
- 3Review the relevant conversations and coach the team
Compare locations during lunch
- 1AskCoach which locations fell below the target
- 2Compare performance by store and shift
- 3Review recordings from the weakest locations
Build team performance momentum
- 1Display real-time performance in-store
- 2Track streaks, targets, and shift-by-shift progress
- 3Recognize improvement and reinforce top-performing behaviors
How OpenCity fits into your stack
POS Systems Compatibility
OpenCity integrates with various POS systems, ensuring flexibility across different technology platforms.
KDS Integration
Syncs seamlessly with kitchen display systems for efficient order processing.
Hardware Integration
Compatible with existing drive-thru hardware like headsets and speaker posts.
API Access
Offers API integration for further customization and functionality enhancement.
Pros
- +Real-time performance tracking across stores, shifts, and team members
- +Automatically records and transcribes every order
- +Detects meal upsells, size upgrades, and add-ons
- +Searches conversations by keyword, store, or shift
- +Provides natural-language coaching insights with AskCoach
Cons
- −Dependency on Technology: Relies heavily on the proper functioning of integrated systems.
- −Initial Setup and Training: Requires initial investment in setup and staff training to optimize the use of technology.
- −Potential Resistance from Traditional Users: Some customers and employees may initially resist transitioning to an AI-driven system.
Limitations & when to consider alternatives
Known limitations
- Demo-led commercial access. The official site directs prospects to request a demo rather than presenting self-serve signup or public plans.
- Drive-thru-focused scope. The documented product is centered on drive-thru conversations, upselling, restaurant locations, shifts, and crew performance.
- No public developer documentation. The official site does not publish API documentation, API keys, endpoints, or developer resources.
- No documented file or image workflows. The documented inputs are drive-thru conversations and operational metrics; file uploads and image analysis are not described.
Look elsewhere when
- You need a self-serve free plan or public pricing.
- You need a documented developer API.
- You need native mobile or desktop applications.
How to Use OpenCity
- 1
Explore the extensive tutorial content available on the OpenCity website, featuring step-by-step guides on setting up and optimizing Tori for your business needs.
Who is OpenCity For?
Restaurant operators
They can compare performance across locations and identify operational coaching opportunities.
Restaurant managers
They can review conversations, monitor shifts, and coach specific behaviors using recorded evidence.
Area coaches
They can compare stores and teams while tracking improvements across locations.
Drive-thru crews
They receive visible targets, streaks, recognition, and shift-by-shift performance feedback.
Frequently Asked Questions
What does ShiftCoach by TORI do?
It listens to drive-thru orders, tracks crew performance, and identifies coaching opportunities automatically.
How quickly can the product go live?
The official site states that the product can go live in 24 hours.
Can managers review individual conversations?
Yes. Managers can review recorded and transcribed conversations by store, shift, and team member.
What behaviors does the system detect?
It automatically detects meal upsells, size upgrades, add-ons, and other upsell opportunities.
Does the product provide natural-language analytics?
Yes. AskCoach accepts natural-language questions and returns coaching-oriented answers.
Can the service be canceled?
The official site states that customers can cancel anytime.
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