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Unlock Deeper Insights and Elevate Customer Experience with CXCortex

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Added on August 14, 2023


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CXCortex | Featured on Futurepedia

CXCortex Features

CXCortex is your ultimate CX Analytics solution designed to transform your customer interactions across communication channels. With advanced AI capabilities, it offers automatic transcription, deep analytics, and behavior measurement, giving you unprecedented insights into your service and customer experience.

Key Features:

  • Comprehensive Interaction Understanding: Harness the power of AI to understand and prioritize every interaction across various communication channels.
  • Automated Transcription and Analysis: CXCortex utilizes AI to automatically analyze call recordings, emails, and text messages, providing insights that drive efficient customer engagement.
  • Auto-Triage and Response: Once interactions are understood, CXCortex can auto-triage and offer automatic responses or suggestions based on historical data, enhancing engagement and resolution speed.
  • Multi-Channel Monitoring: Monitor staff behavior and customer CX across call recordings, emails, and messaging platforms for a holistic view of your service quality.
  • Easy API Integration: Seamlessly process call recordings, emails, and messages via simple API connections. Call recordings on AWS S3 or MS Azure are easily processed without coding.
  • Generative AI Enhancement: Leverage Generative AI for deep insights into CX Analytics, generating comprehensive reports on staff performance and customer experiences.
  • Centralized Dashboard: Access a single dashboard to review CX status and prioritize issues. Auto-triage, and soon auto-responses, streamline engagement.
  • Instant Alerting: Detect urgent issues and trends instantly, allowing for rapid response and identification of broader organizational or brand concerns.

Benefits of CXCortex AI-powered CX Analytics:

  • Deeper Insights: Dive beyond surface metrics, exploring dialogue substance to assess staff effectiveness and customer satisfaction.
  • Informed Decisions: Shape service strategies with informed decisions derived from Interaction Analytics, which collects precise insights and feedback.
  • Reduced Feedback Costs: Cut costs associated with manual feedback collection and analysis due to multichannel data volumes.
  • Accurate Analysis: Minimize human errors and standardize analysis by collecting background data, reducing the need for repetitive feedback requests.
  • Immediate Action: Monitor interactions and sentiment indicators in real-time, enabling instant responses to brand criticism and compliance deviations.
  • Continuous Insights: Replace annual surveys with up-to-date real-time insights, enhancing employee and customer engagement.
  • Empowered Employees: Train and guide your team using AI-powered language models based on historical conversations.
  • Efficient and Motivated Teams: Automate repetitive tasks based on insights, enhancing efficiency and motivation through BPA and self-service.
  • AI-Powered Coaching: Benefit from sophisticated Large Language Models for nuanced performance feedback, summary generation, and scoring.

Unlock the AI Advantage with CX Analytics:

Demonstrate Consumer Duty Compliance at Scale with CXCortex. AI-driven analytics and monitoring provide FCA-regulated firms with evidence of good practice while enhancing service quality and customer satisfaction. Your journey towards a transformed CX experience starts now.

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