Assort Health
Revolutionizes healthcare call centers with AI-driven efficiency and integration.
Key Takeaways
- What it is
- Revolutionizes healthcare call centers with AI-driven efficiency and integration.
- Best for
- AI-Powered Call Handling
- Integration with Electronic Health Records (EHR)
- Real-Time Analytics
- Rating
- 4.7/5
What is Assort Health?
Assort Health is revolutionizing call center operations within the healthcare sector, offering a robust AI-powered solution designed to handle unlimited calls efficiently. Primarily targeted at healthcare organizations, Assort Health significantly reduces hold times, decreases call drop rates, and controls operational costs while simultaneously increasing appointment revenue. By integrating advanced voice AI technology, this tool simplifies the management of patient interactions, making it an indispensable asset for modern healthcare providers aiming to enhance service quality and operational efficiency.
Assort Health stands out with its specialized focus on healthcare, a critical area where precision and efficiency are paramount. Its ability to integrate deeply with a wide array of EHR systems sets it apart, offering a seamless bridge between AI technology and healthcare needs.
Assort Health excels in enhancing call center operations within the healthcare industry, making it an essential tool for organizations aiming to improve efficiency and patient satisfaction. Its innovative use of AI to manage and analyze calls places it at the forefront of healthcare technology solutions. With its robust integration capabilities and significant improvements in operational metrics, Assort Health is truly transforming how healthcare providers interact with their patients.
Who is Using Assort Health?
Healthcare Clinics
Enhancing patient service and operational efficiency.
Hospitals
Managing high volumes of patient calls effectively.
Specialist Practices
Providing specialized responses through customized AI triage.
Healthcare Call Centers
Transforming traditional call centers into advanced contact centers.
Uncommon Use Cases
Utilized by healthcare educational programs for training purposes; adopted by healthcare startups for scalable customer interaction.
Key Features
Rating Breakdown
Pricing Plans
Subscription-Based Model
- Tailored pricing plans based on the size and needs of the healthcare institution
Assort Health Use Cases
Appointment scheduling
Patients request, book, cancel, confirm, or change appointments through Assort’s AI agents.
Outcome: Appointments are written directly into the EHR.
Intelligent triage and routing
Assort routes patients based on symptoms, urgency, specialty, provider, and practice-specific rules.
Outcome: Patients reach the appropriate provider or staff workflow.
Patient intake
The agent captures demographics, insurance information, and intake details during patient interactions.
Outcome: Structured intake information is written into the EHR.
Referral automation
Assort processes referral information, identifies patients with open referrals, and triggers scheduling outreach.
Outcome: Referred patients can be contacted and scheduled without manual outreach.
Payment resolution
Activate contacts patients about outstanding balances through phone, text, and email.
Outcome: Patients can resolve balances through a coordinated outreach interaction.
Workflow Ideas with Assort Health
Recover a last-minute cancellation
- 1Detect the cancellation through EHR integration
- 2Contact an eligible waitlist patient by voice and SMS
- 3Book the open slot and update the EHR
Reschedule the cancelled patient
- 1Contact the cancelled patient across phone and text
- 2Apply provider rules and real-time availability
- 3Confirm the replacement appointment in the EHR
Schedule an open referral
- 1Identify patients with open referrals in the EHR
- 2Collect insurance, eligibility, and scheduling details
- 3Schedule the referral appointment and write the outcome back
How Assort Health fits into your stack
EHR Compatibility
Supports major EHR platforms using standards like HL7 and FHIR.
Custom AI Triage Rules
Allows for tailored call routing to meet specific organizational needs.
Analytics Integration
Provides tools for in-depth performance analysis and decision-making.
Cloud-Based Infrastructure
Ensures reliable access and scalability across multiple locations.
Pros
- +Enhanced Efficiency: Reduces average hold time by 56%, significantly improving patient satisfaction.
- +Cost Reduction: Achieves a 62% reduction in operational costs through automation and efficient call handling.
- +Increased Revenue: Facilitates a 7% increase in revenue by optimizing appointment bookings and minimizing dropped calls.
- +Scalability: Easily handles increasing call volumes without the need for additional staffing, supporting business growth.
Cons
- −Initial Integration Complexity: May require initial setup time to integrate seamlessly with existing EHR systems.
- −Reliance on Technology: Heavy dependence on AI might deter organizations preferring traditional human interactions.
- −Limited Customization: Some features may offer limited customization options, which could be a constraint for specific user requirements.
Limitations & when to consider alternatives
Known limitations
- Requires EHR access and permissioning. Implementation depends on appropriate EHR access and test-environment permissions before configuration and go-live.
- Deployment timing varies. Exact implementation timelines depend on scope and integration requirements.
- Out-of-scope or complex calls require staff. Emergencies, crisis situations, and complex clinical conversations must route to a person.
- Assort does not replace core healthcare systems. The platform works with existing EHR, CRM, contact-center, telephony, and operational systems rather than replacing them.
Look elsewhere when
- You need a public developer API with API keys and endpoints.
- You need a native mobile application.
- You need a general-purpose coding assistant.
How to Use Assort Health
- 1
Explore a range of tutorials and resources on the Assort Health website, covering everything from basic setup to advanced feature utilization.
Who is Assort Health For?
Health systems
Assort automates complex access workflows across departments, service lines, channels, EHRs, and contact centers.
Community health centers and FQHCs
The platform supports scheduling, triage, intake, outreach, medication refills, referrals, payments, and task management.
Multi-specialty practices
Assort applies specialty-specific scheduling, payer, provider, referral, and triage rules across patient-access workflows.
Frequently Asked Questions
What integrations and EHRs does Assort support?
Assort integrates with EHRs, CRMs, telephony, and contact-center systems, including Epic, Oracle Health, Allscripts, NextGen, athenahealth, ModMed, Veradigm, eClinicalWorks, Genesys, Five9, Cisco, and NiCE.
Can Assort be deployed one department at a time?
Yes. Health systems can begin with a defined workflow or service line, validate performance, and expand to additional departments, channels, and use cases.
How does Assort support security and compliance?
Assort states that it is HIPAA compliant and SOC 2 Type II certified, with additional documentation available through its Trust Center.
How long does it take to build an Assort AI agent?
Building an AI agent takes weeks after appropriate EHR access and test-environment permissioning. Exact timelines depend on scope and integration requirements.
Does Assort replace a health system’s EHR, CRM, or contact center?
No. Assort works with existing EHR, CRM, contact-center, telephony, and operational systems to orchestrate patient-access workflows.
What does the athenahealth implementation require?
An athenaOne administrator completes athenahealth’s authorization and consent process; Assort then configures providers, departments, appointment types, and workflows.
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