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Automated low-code CX for customer service.

Added on June 17, 2023

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Kodif Features

Kodif is a low-code CX platform that empowers non-technical teams to build customer experience flows, automate customer support with AI capabilities, and optimize customer service processes.

Key Features:

  • Low-Code CX Platform: Enables non-technical teams to build powerful customer experience flows without coding.
  • AI-Powered Automation: Leverages GPT-4 and ChatGPT AI capabilities for customer support automation.
  • AI Agent Assistant: Provides an AI-powered assistant to support agents in delivering consistent and error-free customer service.
  • Guided Workflows: Offers guided workflows to help agents prioritize and resolve customer issues efficiently.
  • Self-Service Options: Enables customers to access self-service options for quicker issue resolution.
  • Specific Use Cases: Supports specific use cases such as Refund, WISMO, Proactive Outreach, Subscription Management, and Risk & Fraud Prevention.
  • Data Security: Implements stringent data security measures, including HIPAA compliance and AICPA SOC certification.
  • Case Studies: Provides real-world case studies showcasing successful implementations with various companies.
  • Demo and Contact Options: Offers the ability to book a demo and provides contact information for further inquiries.

Use Cases:

  • Businesses with non-technical teams seeking to build powerful customer experience flows.
  • Customer support teams aiming to automate processes and improve efficiency.
  • Organizations looking to reduce onboarding time, handle time, and increase customer satisfaction.
  • Companies in need of specific use cases like Refund management, WISMO, Proactive Outreach, Subscription Management, and Risk & Fraud Prevention.

Kodif is an advanced low-code CX platform that harnesses the power of AI to empower non-technical teams in building efficient customer experience flows.

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