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Inbenta

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Inbenta is an AI platform that empowers businesses to create exceptional conversational experiences for their customers.

AI Categories: customer support

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Updated 02/24/2024

Inbenta is a 4-in-1 AI platform that offers conversational AI, chatbots, search engines, and more, providing businesses with an effortless way to build memorable conversational experiences with customers and employees. The platform is powered by Neuro-Symbolic AI, requiring zero training, and enables seamless interactions across all channels.

Key Features:

  1. Chatbot: Engage prospects and customers through any channel with personalized answers 24/7.
  2. Knowledge: Offer relevant answers and empower customers to help themselves with FAQs and powerful search.
  3. Messenger: Facilitate customer tasks and manage transactions with Robotic Process Automation (RPA).
  4. Search: Improve conversion rates and NPS scores by guiding customers to find the perfect product.

Benefits:

  • Enhanced Customer Experience: Increase engagement and provide accurate answers from the start.
  • Seamless Interaction: Offer 24/7 conversational experiences across various channels.
  • Personalization: Customize customer journeys with native integrations to third-party platforms.
  • Cost Savings: Improve agent productivity and reduce support costs.
  • Employee Support: Engage and support employees on a daily basis.
  • Deeper Customer Insights: Help marketing teams gain a better understanding of customer preferences.

Use Cases:

  • Customer Support: Enhance customer service with personalized and automated interactions.
  • Employee Engagement: Support employees with daily queries and tasks.
  • Marketing Insights: Gather deeper knowledge about customer preferences for targeted marketing.

Inbenta's 4-in-1 Conversational AI Platform offers a powerful and user-friendly solution for businesses looking to enhance their customer experience and optimize support processes. By leveraging Neuro-Symbolic AI, businesses can build memorable conversational experiences that connect with customers like never before, all while increasing engagement and improving overall satisfaction.

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