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Rated 5 out of 5
1 user reviews
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Automation platform that revolutionizes customer service by enabling personalized self-service

AI Categories: customer support

Pricing Model:
Paid, $150
Updated 02/24/2024

Gladly's Sidekick is a groundbreaking AI and automation platform that transforms the landscape of customer service by introducing personalized self-service solutions. Operating in harmony with Gladly Hero, their people-centered platform for agent-assisted customer service, Sidekick incorporates advanced generative AI and no-code automation to deliver seamless and tailored customer self-service experiences through Self Service Threads.

Key Features:

  1. Personalized Self-Service: Enable personalized and engaging self-service experiences for customers.
  2. Generative AI and No-Code Automation: Utilize advanced AI and automation technologies for efficient customer interactions.
  3. Seamless Integration with Gladly Hero: Work in tandem with Gladly Hero for a unified and comprehensive customer service solution.
  4. Scalable Customer Support: Address a wide range of customer needs and execute transactions efficiently.

Use Cases:

  • Customer issue resolution: Empower customers to handle complex tasks such as returns and exchanges through Self Service Threads.
  • Streamlined customer interactions: Provide seamless and personalized self-service experiences for common customer inquiries.
  • Building customer loyalty: Enhance customer satisfaction by combining AI-powered efficiency with people-centered customer service.

Gladly's Sidekick redefines the customer service landscape, offering a powerful combination of personalized self-service and agent-assisted support. By leveraging advanced AI and automation capabilities, Sidekick enables businesses to create meaningful and engaging interactions with their customers, fostering loyalty and customer satisfaction.

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Rated 5 out of 5

5

Thibault B.

Gladly's Sidekick is a game-changer in customer service, seamlessly blending advanced AI and automation with personalized self-service experiences. Its integration with Gladly Hero creates a comprehensive solution that empowers businesses to deliver exceptional customer interactions and build lasting loyalty. As someone who values efficient and tailored customer support, I've been truly impressed by the transformative impact of Sidekick in enhancing customer satisfaction and engagement.

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