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Einstein GPT

Updated 01/21/2024
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AI software that transforms customer data into valuable business insights, providing AI-generated emails, conversations, offers, and cross-departmental insights to enhance customer interactions and boost productivity.

AI Categories: customer support, productivity

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Einstein GPT is a sophisticated artificial intelligence software that harnesses the power of customer data to generate valuable business insights. It produces AI-driven emails, conversations, and offers based on real-time data, significantly personalizing customer interactions.

Key Features:

  • Cross-departmental Insights: Einstein GPT offers insights that span across various departments, including sales, service, marketing, and commerce. These insights are embedded within the workflow, enhancing productivity across the board.
  • Low-Code Tools: The software features low-code tools that enable users to generate custom predictions and recommendations without needing a data scientist.
  • Customer 360 Integration: Einstein GPT powers Salesforce's Customer 360, a solution that aggregates customer data from various departments, providing a comprehensive view of each customer.
  • AI for Sales and CRM: The tool aids sellers from prospecting to closing deals, with conversational intelligence helping forecast accurately with real-time data and accelerating the closing time.
  • Service: Einstein boosts agent productivity, personalizes every customer interaction with built-in AI, and scales service across all channels with Einstein bots.
  • Commerce: Einstein aids in business growth by offering intelligent product recommendations, custom product sorting, and meaningful search results.

Use Cases:

  • Personalizing customer interactions through AI-generated emails, conversations, and offers.
  • Creating custom predictions and recommendations without needing a data scientist.
  • Gaining comprehensive insights into customers with Customer 360 integration.
  • Improving sales and CRM through AI assistance.
  • Boosting agent productivity and scaling service with Einstein bots.
  • Enhancing commerce by offering intelligent product recommendations and meaningful search results.

In a nutshell, Einstein GPT is an all-inclusive AI tool that turns customer data into actionable business insights, enabling companies to personalize interactions, improve productivity, and ultimately drive business growth.

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